My 3 year old grandson had just been allowed to put the tablet in the dishwasher so his mother asked him to put the box of tablets back in the cupboard. The little boy looked up at his mother and refused. He continued to insist that ‘Mummy do’ that! She asked him again very nicely and politely to carry out her request, but the little boy was not for changing his mind, despite an ongoing debate. Sensing a potential tantrum brewing I turned and said, ‘where do they belong, do you know?’ The little boy immediately picked up the box and returned it to its rightful home. Drama averted. Interesting how early we can see these patterns of behavior and how important it can be to remember this approach to managing staff as well as 3 year olds!
When do you catch yourself asking directive questions?
How can you engage people more in the problem-solving process?
When do you need to ask more engaging questions?