Here in the UK we are currently doing a post-mortem on the events of our recent general election. Neither of the main parties had a universally popular leader, but the failure of Labour to maintain long held loyalties came in for much scrutiny with Jeremy Corbyn’s leadership attracting particular attention. What is interesting is the analysis of Tom Blenkinsop who commented that ‘’It didn’t matter what the message was, they didn’t like the messenger’.
 
This highlights a very interesting facet of the leadership role. Unless you can get people to believe you are worth listening to, it won’t matter what you say. Building the right relationship has to come first, with people believing that the leader is on their side, speaks their language, understands their issues and is strong enough to lead. Even if people do not agree with everything they hear, they will follow the leader they think can lead them. They look for particular characteristics in their leaders which may be different to those they look for in their friends, peers or colleagues. Consider what image of leadership you need to portray to get people on board and ready to listen to the message.
 
This of course highlights another very interesting aspect of human psychology. That our values, ideas and principles stop us really listening to people we have already dismissed as irrelevant. We are all subject to these listening biases that can limit the real picture we form of a situation. Consider how often you have sat in a meeting and started to wander mentally into the world of your e-mails and future tasks, because you have already decided the speaker is not worth listening to. This may seem effective time use but can affect our understanding of situations and people.
 
When do you tend to dismiss the speaker as irrelevant?
When do you need to display strength in your leadership?
What do others need to see you do?
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This month I have decided to bring to a close an event that I have been running almost monthly for many years. The event brings together a group of people with a common interest, but in recent times commitment has been patchy and it feels like the concept has become stale. For some time I had felt something had to change and it emerged that many of the group felt the same yet continued to support it out of loyalty and friendship. It feels like the end of an era but despite the sadness it is the right thing to do. Times change and we all need to move on.
 
Often we continue with things because we feel a commitment to others or because it is too much trouble to upset the status quo. In fact, much marketing and customer service policy is based on the ‘status-quo bias’ which is why the best offers are always to gain new customers rather than to retain existing ones. Most of us will just continue to accept the status quo and avoid making pro-active changes. In the organizational world, we face so much change that pro-actively initiating MORE change seems counter-intuitive. Yet we all have things we are involved with that may no longer have relevance, or need to change. Have the courage to review and stand back from those things. 
 
What do you need to stop doing?
How will you make the change?
What is the first step?

​This month I have been really unwell and despite being barely conscious, with a head full of cotton wool, I feel guilty if I am not at my desk doing useful work. I have been lucky that I have no pressing targets or events, yet still I cannot seem to take a day off. I know that I am not alone in this. I know many professionals who look after others far better than they do themselves.
Yet my research on resilience in leadership highlighted very clearly how important physical well-being is. Many tools and techniques are useful in building our personal resilience but if the body is physically exhausted, it is very hard to be resilient. It is not simply a question of powering through, because if the mind and the body disagree, the body will win! I know of one very senior executive who insisted he was fine despite everyone telling him the contrary. That was until he woke on the office floor surrounded by paramedics. The body had decided the only way to stop the depletion, was to shut down completely.
You do not need me to tell you how to keep your body healthy, the web is awash with advice on exercise, balanced diet, the value of sleep and the need for down time. But you will know what suits you and what your body needs. Look after your body, it is the only one you have!
 
When do you need to listen to your body more?
What does your body need in order to perform at its best?
How can you be kinder to yourself?   
 

Over the weekend I was at a show where large volumes of small items are sold. On one particular stand a lady was browsing the shelves pulling a large trolley bag with the top open. The stall holder accosted her and said, ‘I just wanted to say that because you have that bag open like that, every stall holder will be watching you like a hawk’. The lady thanked her and promptly closed the bag.
 
Observing this I was struck by the interaction. The stall holder did not accuse her of being a thief but achieved her aim of getting the bag less accessible with no unpleasant accusations or a scene. This was done by using a form of words that was not confrontational, that implied she had the customers interests at heart, that gave the customer the benefit of the doubt, that allowed the customer to retain her dignity and that assumed the best of the customer.
 
It struck me that these principles are a helpful formula when trying to address a sensitive or difficult issue. When trying to decide what and how to say something it can be hard to find the right form of words, so people often say nothing at all. Yet the communication approach can become clearer if you use a respectful tone and assume:
 

• The issue is an oversight and unintended
• The person is fundamentally good and doing their best
• You are giving the information for their benefit
• A stance that helps them preserve their dignity

 
Think of a recent example where you wanted to say something but were silenced by a fear of the potential reaction.

• If you adopted the assumptions above, what could you have said?
• How can these ideas help you address difficult conversations?

My husband was an avid player of cricket until age and broken bones persuaded him to retire from the pitch and take up scoring. That was until last week, when a shortage of players led to a plea to get him back on the field. He was overwhelmed by a sense of duty to the team but was concerned about the precedent it would set. I therefore asked him, if he agreed to play, what caveats he would set. He looked confused, and said, ‘If I play, I play?’
Yet setting no boundaries when under duress to play would very clearly lead to future requests. Surely better to set some boundaries to the expectation about where you might field or where you are prepared to bat in the order? At least if some caveats are outlined everyone knows the limitation of any future contribution and the precedent is contained.
 
A similar thing happens when someone is ‘acting up’ into a job or on probation for a new role. The person can be reluctant to set boundaries to what is expected of them because they feel under pressure to fulfill the expectation, no matter how extreme that expectation might turn out to be. I have seen someone be driven to resignation from a post because the expectations were unachievable, and they felt unable to set clear boundaries. While there is always a transition period and a challenging time when new and old roles run in parallel, it is vital that you set and deal with boundary issues early. Otherwise you end up feeling a sense of resentment and that you are being taken advantage of, and this is rarely a formula for role success. The saying goes ‘you get what you accept’.
 
Setting of boundaries need not be a negative conversation, it can take the form of a;
 

• request for priorities e.g. In order to achieve x which of y or z will is lowest priority?
• statement of what IS possible, rather than what is NOT e.g. ‘of those 3 tasks I can complete x and y by Friday, when would you like to reschedule z to?

 
Just beware of others either testing or playing power games. Investigate requests and find out what makes them important, and set clear boundaries for anything you feel is unethical or inappropriate. 
 
When have you failed to set boundaries and regretted it?
What did you learn from that experience?
Where do you need to set boundaries in your life now?

This week in the UK, Wimbledon has dominated the media, with a great deal of time devoted to Nick Kyrgios and his ungracious response after his tennis match with Nadal. For those of you who have no idea what this refers to, Nick attempted to hit Nadal with a ball and felt it was unnecessary to apologise because Nadal has a large number of trophies and ‘zillions in the bank’. No hint of jealously there!
 
Yet most agree that Kyrgios has the talent to be No. 1 if he showed the same dedication to his sport. But Kyrgios is at pains to explain that he likes a drink and cannot always be bothered to turn up to practice. Many interpret this as laziness or lack of commitment yet it provides a very easy excuse as to why he is NOT No. 1. For many it is easier to accept a failure that results from deciding not to take part, than to accept a failure that might result from inadequacy. At the moment he can enjoy the star status that he could be ‘the best’, but he cannot seem to engage with the work that would take him there. A psychologist might say that he fears not being able to reach the top and thus engages in this self-sabotage, rather than it being due to disinterest.
 
I am not in a position to know which explanation might be closer to the mark but it does highlight a pattern we see in many potential stars in organisations too. Those who fail to try to reach the top-flight not because they are not able, but because they cannot stand the thought of weaknesses being exposed and losing their reputation on the journey. The high performer who does not apply for the next promotion because of ‘family commitment’ or the young superstar who says he really can’t leave his current department to work on that high-profile project. Both might be trying to maintain their current star status, rather than risk potentially losing it.
 
The key for such situations is to understand what might be happening and to face the discomfort that the next level brings. Growth into new areas always brings the possibility of failure at that next level, but until you try, you will never know.
 
Who do you know that might fear failure so much that they fail to try at all?
What does that person need to understand and appreciate?
What do they need from you?

​Over the past month there has been a consistent theme within the media that may have lessons for leaders in organizations; this theme revolves around our frequent failure to engage with others, especially those we feel may have different views to our own. We have the ability to ‘mute’ people we do not want to hear from and many now travel and sit at their desks plugged into their earphones rather than the surrounding activity. The individuals effectively sanction everything they hear. While many say this helps them concentrate, or that they do not want to engage with others, we have learnt this week that it is actually beneficial to well-being to engage with random strangers in conversation. This has resulted in the rail network offering a ‘chat carriage’ (carriage C, in case you are interested) to facilitate connections between willing parties.
 
Many years ago, when leading a large team I took to selecting a random empty desk every day as my work station, I was astonished at how much I learned: How many times I heard my team being coerced into work not on the schedule, how much new information I gathered and how many process improvements it led to.
 
Listening and engaging with a diverse population adds knowledge, richness and perspective in any role. Once we listen to only one voice, there is no challenge and a danger that we all develop more and more extreme views that leads to increased polarization. This is exactly the situation we face as our media consumption is increasingly driven by algorithms that seem to offer us ‘more of the same’. We risk a world where we all camp in our silos, convinced that we are right, and never opening the door to new ideas or opinions that could help us move forward.  
 
When do you effectively ‘mute’ others, even if you are physically present and pretending to listen?
Who do you need to engage with to get a different perspective?
How can you open opportunities to more knowledge and information from others?
 
 

​Who are you? If I asked you that question, how would you answer it? For many of us this question would be answered in terms of the roles we fulfil (mother, manager, artist, runner, public servant) but as soon as we identify ourselves as part of one ‘group’ this immediately creates divisions with the ‘out-group’. The drive to advance the position of minority groups has led to an increase in identity labelling by criteria such as sexuality, gender or culture. It has been reported that this can reduce the level of empathy between individuals of different groups. This was neatly highlighted by an experiment to assess the impact of group identification on altruistic behavior. At a football match, arriving fans were told that researchers were studying either ‘Liverpool fans’ (A) or ‘all football fans’ (B). However, on the way into the ground, fans encountered another supporter in need of assistance. If that person was from the opposing team the studied fans were more likely to offer help if on arriving they were assigned an identity of ‘football fan’ (B) rather than ‘Liverpool fan’ (A). They had mentally identified the person in need of help as part of their ‘football fan’ group and therefore felt a stronger empathetic bond to help than they did when they labelled the person in need of help as an ‘opposition fan’.
 
How we define ourselves influences not only our views and how we feel but also our behavior. This is also true in the workplace. Are you part of the SMT, or not? Are you ‘Sales’ or ‘IT’ first and an organizational employee second? Were you part of the ‘original organisation’ rather than the merged one? How do you identify the team you manage or work with? Consider the terms you use, the identity labels and how these might influence people’s ability to collaborate effectively. Many of these ‘identity’ groups may be sub-conscious and so much taken-for-granted that we are not even aware of them
 
What identity do you use when referring to or thinking about your own work group?
How might your labels and identity designation be influencing your own behaviours and opinions?
What needs to happen for you to become more aware of the potential impacts?

This week saw the legendary Tiger Woods win the US Masters golf tournament at Augusta, 11 years after his last major win. For those who are unaware, Tiger Woods was a child golfing prodigy, winning his first US Masters at the record age of 21 who went on to be the top golfer in the world for many years. Yet despite this success, his life has been plagued with infidelity, broken relationships, injury and car accidents that have raised a suspicion of potential drug or alcohol misuse. Yet on Sunday evening he was rapturously applauded by the audience and commentators alike as he strode to victory. It was interesting that despite all the bad press and his sometimes rather serious demeanour that he maintains a loyal and devoted following.
 
I think his story has some useful lessons for leaders. Firstly, that persistence and dedication can pay dividends. Despite all the injuries that could have ended his career he continued to strive to succeed, with no guarantee of future success. He realised he had to be in the game to even have a chance of regaining his position. He could so easily have retreated into oblivion and enjoyed his millionaire lifestyle.  Secondly, he was prepared to fail many times, before achieving that renewed success. He was pilloried in the press and demonised as the villain, yet he was prepared to face into those failures. Not an easy task for someone who had been at the top for so long. While he took a step back into the shadows and could easily have stayed there, he chose to face up to his critics with courage and endure life in the middle rankings. Lastly, he has been very public in his admission of fault, often apologising for transgressions: Demonstrating some humility and an acceptance of his own responsibility. These I think are some of the key reasons why he has maintained public support and has managed to turn around the misfortune of the past few years.  
 
Where do you need to demonstrate persistence in the face of difficulty?
When do you need to engage courage and face into potential failure?
When might you need to admit your own failings and apologise gracefully?

This month I have been intrigued by the story that certain famous US stars have made large and fraudulent payments to get their children into top US universities. While parents wanting the best education for their children is not a new concept, what is interesting here is that at least one of these children had no desire to go to university and has a very significant on-line following with a beauty vlog. So much so, that she may need to skip part of the university term in order to go on a sponsored film shoot in Fiji.
 
It seems that the parents are still working to an old rule set that seems to equate success with the reputable university brand. Yet here we have a highly successful entrepreneur who certainly does not need university to achieve success.
 
This made me think about how managers often approach the younger generations in the world of work. Do they expect them to operate and work to the paradigms they themselves grew up with? Are they applying outdated thinking rather than leveraging their knowledge and abilities in new arenas? Many managers I work with complain about the younger generation, how they are addicted to their phones, their relaxed approach to work vs play and their desire to ‘run before they can walk’. Yet may-be it is us who needs to look at the work processes and paradigms we are operating and judging them by. Are we still trying to push them down the ‘top university’ pathway rather than assessing ways to leverage their skills more effectively to achieve success?
 
How can you ensure that you do not use old paradigms in judging performance and managing others?
When do you need to be open to reassess your definition of success?
How can you leverage the strengths of employees with different ways of working?
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